We design, build and run the systems behind your customer follow-up — enquiries are answered, next steps are owned, and nothing depends on someone remembering.
Where they hide
- 01
Follow-ups fall between tools
Enquiries arrive across inbox, texts and phone calls with no single owner. They sit until someone remembers to reply — and by then the customer has already cooled off.
- 02
Customers drift when no one owns the next step
A good customer goes quiet because the follow-up was never clearly assigned. No one sends the quote, no one books the call, and the relationship fades.
- 03
Workarounds quietly eat the week
Spreadsheets, copy-paste and group chats keep things moving until they don't. What starts as a temporary fix becomes a permanent time sink every single week.
01 / 03
Find the leaks first.
We review how work moves through your tools and where customers fall silent, then deliver a plain-language summary of what's slipping.
Fix what matters.
We target the few changes that stop the biggest losses — no rip-and-replace. Keep what works, change what leaks.
Keep it running.
We host, monitor and maintain everything we build. When something breaks or your business changes, it's our problem, not yours.
Built for owners who've been burned by vendors who vanish after launch.
No hype. Just what needs fixing.
Start with a Leak Map.
A short conversation, then a one-page plain-language summary showing exactly where work slips and what to fix first.
Find your leaksAsk a question firstFollow-ups
New enquiries wait until someone checks the inbox.
Retention
Nobody owns the step after the first purchase.
Workarounds
The weekly report is rebuilt by hand from three places.
Tell us what's slipping.
We host, monitor and maintain everything we build. When something breaks or your business changes, it's our problem, not yours.
hello@dvirada.online